(2011). Müşteri sadakatini artırmak = Harvard Business Review on Increasing Customer Loyalty. İstanbul: MESS.
Chicago Style CitationMüşteri Sadakatini Artırmak = Harvard Business Review On Increasing Customer Loyalty. İstanbul: MESS, 2011.
MLA CitationMüşteri Sadakatini Artırmak = Harvard Business Review On Increasing Customer Loyalty. İstanbul: MESS, 2011.
Warning: These citations may not always be 100% accurate.